Got questions?
We have the answers, please refer to the most frequently asked questions below.
Orders
How do I place an order?
Browse our collections, select your item, choose your size, and proceed to checkout. It's that simple. If you need any help along the way, email us at juzoorlevant@gmail.com.
Can I modify or cancel my order after placing it?
We process orders quickly, so please contact us as soon as possible at juzoorlevant@gmail.com if you need to make a change. We'll do our best to help, but we cannot guarantee modifications once an order has been dispatched.
I haven't received an order confirmation email. What should I do?
Please check your spam or junk folder first. If it's not there, contact us at juzoorlevant@gmail.com with your name and we'll look into it.
Shipping
Do you ship worldwide?
Yes — we ship to most countries around the world. Shipping rates are shown at checkout.
How long will my order take to arrive?
Orders within Lebanon are typically delivered within 1–3 business days. Orders to Europe are typically delivered within 5–10 business days. Delivery times to other destinations vary and are confirmed after you order.
Will I have to pay customs or import fees?
International orders may be subject to import duties and VAT, depending on your country. These charges are not included in your order total. They are collected by the courier when your order is delivered, and are the responsibility of the customer.
How do I track my order?
Once your order is dispatched, you'll receive a confirmation email with tracking information where available.
Returns
What is your return policy?
You can return your order within 14 days of receiving it. Items must be unworn, unwashed, and in their original condition. Return shipping is paid by the customer.
How do I start a return?
Email us at juzoorlevant@gmail.com within 14 days of receiving your order, with your order number and reason for return. We'll guide you through the process.
Do you offer exchanges?
We don't offer exchanges. If you'd like a different size or piece, you can return your order within the return window and place a new order.
Who covers return shipping costs?
Return shipping costs are the responsibility of the customer, unless the item you received was incorrect or damaged. In that case, tell us within 7 days of delivery and we will cover the return shipping.
Products
What materials are your pieces made from?
Our pieces are made from mohair blends, premium acrylic, and traditional hand-woven nawl fabric. The exact composition of each piece is listed on its product page.
How should I care for my Juzoor Levant pieces?
Care instructions are included on the label of each garment. As a general rule, we recommend gentle hand washing or a delicate machine cycle in cold water for most pieces.
Do you restock sold-out items?
We work in small batches, so restocks are not always guaranteed. If you're interested in a sold-out piece, email us at juzoorlevant@gmail.com and we'll let you know if a restock is planned.
Still have a question?
We'd love to hear from you. Email us at juzoorlevant@gmail.com and we'll get back to you as soon as we can.
